Access Care Live-in Care Agency Reviews

Client Live-in Care Reviews

We understand the vast range of emotions that you may be feeling as you arrange care for someone you care so much about. One of our principal aims is to make the whole process easier for you.

We are here to listen to your individual story, to provide advice and help tailor a solution that will provide complete peace of mind to you as well as the person needing care.

We've been doing this for many years now and like to think we know what we're doing - but don't just take our word for it, as well as finding testimonials from our happy clients on each page of the site you can also read on to find out what our recent clients think...

 J. Phillips, Daughter of Client

"Access Care have been extremely good since they first started providing live-in care for my elderly parents. My father has dementia, my mother is registered blind and, like many elderly people, they were very reluctant to have someone living in. It has not been without challenges but the carer Access provided has been brilliant. Kind, courteous, practical and committed. Without him, there's no way our parents could have stayed in their own home and we know they are in safe, capable hands and if there are any problems, the Client Relationship Manager is on hand to help."

M. Catt, Friend of Client

"My dear friend of 30 years plus was adamant that she wished to remain in her own home surrounded by friends and pets and belongings she had known all her life. Diagnosed with multiple levels of dementia it was essential she felt secure, her surroundings and routine were as she had always known them and therefore after several approaches, we went to Access Care for 24-hour/7 days a week care. Initial contact was thorough and wide-ranging - everything to fit in with my friend's lifestyle and wishes and after considering a number of detailed profiles of potential carers the lady of our choice duly arrived and almost immediately many of the everyday stresses and worries were shared and then removed. As demands became greater we had two carers, 8 weeks on 8 weeks off with our two girls in constant contact with each other so everyone was on board with all care needs right through to current favourite food. The care was excellent - respectful, so conscientious, caring, a member of the family."

Claire S., Niece of Client

"Access Care provides the best care ever for my aunty. The team are very friendly and approachable they do their utmost to accommodate whatever we ask for, they are always at the end of the phone when needed. The carers they sent are very experienced, polite and they do an amazing job caring for my aunt. My aunty has dementia and can be very difficult at times, but the carers have the experience, time, and they're very patient with her. They do their utmost to provide the best care. I would recommend Access Care to anyone wanting 24-hour care. Thank you to the Client Relations Manager and all the team, you're all just amazing."

Carol F., Mother of Client

"My son, who has cerebral palsy and requires 24-hour live-in care, started using Access Care in November 2020. We have been delighted with the service he has received. The agency staff are very knowledgeable and keep in regular contact with both him and me to confirm everything is going well. The carers that have been employed have arrived promptly and handovers have been carried out very well. The carers themselves have been very kind and willing and are exactly the sort of people we hoped would be available. We are very delighted with the service received from the agency."

Frances S., Daughter of Client

"We have always been very satisfied with everything that has evolved. We have always been kept in the picture about any changes and we are very happy with the standard of care on offer. We would be very happy to recommend them to friends and have already done so."

Mrs. Hill

"We were very pleased with Access Care who were able to find us care for my aunt at very short notice (less than a week). All communication with the agency was very friendly and clear and the financial side easy. The carer they supplied was extremely friendly and my aunt was very satisfied with her."

Mr. N. Keith

“Juliet offers the kindest, gentlest and most professional care. She looked after me brilliantly in January 2021 when I had just left hospital following the removal by keyhole surgery of a cancerous kidney. She helped me feel safe and secure with her warm and wise caring service. 10/10 marks and the whole Access package as highly commended.”

Mrs. J. Womeldorf, Daughter of Client

"My family first started using Access Care in November 2019 after they were recommended to me.  My Dad has dementia and we were looking for live-in care with longer placement times.  We worked with Jo who is professional, caring, and a joy to work with. They were able to suggest two carers who ended up working two months on, two months off.  Although one carer, Grace, stayed almost 5 months during the Covid lockdown. A true act of care.

Both carers are lovely; they meet all my Dad’s personal needs, and they genuinely care about his well-being.  They are also both great cooks!  I would absolutely recommend Access care.  Jo calls regularly to check everything is ok--which it always is.  It has been10 months since we started using Access and they are superb.  Highly recommend this company!!"

K. Young, Daughter of Client

“Sarah is a genuinely lovely lady & it’s been a pleasure meeting her. She is calm, capable, trustworthy & has a lovely manner about her. Both my parents responded well to her & felt safe  and  well looked after. She was an immense support to my Dad when my mum had to go into hospital & welcomed my mum back & looked after her painstakingly. I am so glad she came to us when she did. She is welcome asset to anyone needing a carer &  we look forward to working with her again.”

S. Turner, Cousin of Client

 "Esther has not only been an excellent carer keeping Sylvia and the flat clean and tidy, but has formed a close bond with Sylvia, being a good companion. It has been reassuring to see them laughing, joking and teasing one another."