Client Testimonials About Live-in Care
We understand the vast range of emotions that you may be feeling as you arrange care for someone you care so much about. One of our principal aims is to make the whole process easier for you.
We are here to listen to your individual story, to provide advice and help tailor a solution that will provide complete peace of mind to you as well as the person needing care.
We've been doing this for many years now and like to think we know what we're doing - but don't just take our word for it, as well as finding testimonials from our happy clients on each page of the site you can also read on to find out what our recent clients think...
"From the moment I first spoke to Tahira I was reassured that Access Care understood the importance of finding the right carer for mum. Once the carer was in place, the follow up with Jo was excellent. She regularly checks in to make sure everything is running smoothly and the handover when mum's primary carer went on leave was seamless. I can't thank them enough for the support they provided at a very difficult time."
Diane, Daughter of Client
"I would like to thank you all for the help you gave us in recent months with looking after Elizabeth.
We consider ourselves very fortunate to have had you working on our behalf from the first time James made contact with you. Like many families, we were not finding it at all easy to find carers who could meet Elizabeth’s requirements and stay with us but it became so much easier from November when Diana joined us as the first of the ‘Access ladies’. Thank you for your patience and helpfulness, and understanding of Elizabeth’s needs, in making all the arrangements for us.
Every one of the carers showed such kindness and understanding of Elizabeth’s illness backed by their huge knowledge and experience. They took the rough with the smooth, nothing was too much trouble and they were always so considerate of us, her family, as well.
We don’t know how they do it and can’t thank them enough.
Each one of them brought something of their own to Elizabeth; Diana taking her on excursions, sending photos of her happy and enjoying herself; Stef patient and kind even turning her hand to plumbing; Gail whose dogs and budgie brought joy to Elizabeth; Jurate who mucked in and got on with the job efficiently and kindly; Rosie who gave us some of the best weeks Elizabeth had recently getting her conversing and socialising with her friends after a long gap; Maria so caring and cheerful giving Elizabeth some fun and laughter. Finally, Eva who is a very special lady. We were so blessed she joined us for the last few increasingly difficult weeks. It was obvious how mutually fond of each other they were and it is sad they did not have longer together. She recognised time was short and did everything she could to keep Elizabeth comfortable and calm. She went the extra mile sorting things out in the house to ease the burden on us after Elizabeth had gone.
Thank you again for everything Access Care did for Elizabeth and us, we would not hesitate to recommend you."
Carol, Niece of Client
"Danute was the most lovely person you could ever wish to meet. She was helpful and loving, the best carer I have had and in fact more than a carer."
"Alice is very doting on my Mother, very attentive and very patient with her outbursts and accusations. All the family love her and we’re very grateful to have her caring for our Mother."
Neil, Son of Client
"I commend Access Care, as it was clear there is genuine compassion and interest in the people under the agency's wing, I personally have had most interaction with Tahira, who never takes a move without checking we're 100% clear on what is involved and is very easy to talk to if any further questions arise. We needed last-minute respite care and Tahira pulled everything together working flat out to make that happen with the right placement for my parents. Tahira really comes across as loving her work and is completely genuine in wanting the best care for the customer's loved ones.
In terms of Access Care's approach to care in general, it's an above-and-beyond service that brings peace of mind when making the decision for care, especially reassurance that the care staff are qualified professionals, regularly reviewed and updated in training as necessary, and even the level of detail to ensure carers wash the bedding at the end of respite care which made such a difference to my workload on return.
I also found it made all the difference being able to have consistency with head office, having used agencies before where the 'assigned staff member' was mostly simply a no-reply email!"
Nicola, Daughter of Client
"With Appreciation, I can’t thank you enough for all your care, kindness and friendship (especially the good humour!)
As a family we cannot thank you enough for the care and compassion that Mum has received. Because you take the time to get to know her , her needs and the family, the care that you have put in place has always been an easy transition and made it possible to keep Mum in her own home."
Vicky, Daughter of Client
"Tina has been a cheerful and helpful carer for my mother over the last five months. Although my mother's rural village environment was quite a contrast to what Tina was used to, she settled in well and adjusted to a different way of day to day living and a new community. She keeps the home amazingly clean and tidy and always makes sure there are fresh flower arrangements from the garden around the house. Tina has shown a willingness to learn how mum likes things and is flexible and patient in her approach.”
Catherine, Daughter of Client
"We went away for the weekend the day after Otis arrived so he was really thrown in at the deep end. He supported me well at my friend’s wedding and we had a good weekend away. I was really happy with his care throughout the time he was with me and he kept my house clean and tidy.”
Mr. M, Client
"Regina has been so warm and nurturing and slotted into our family set up effortlessly. She has cooked and baked for Dad and often volunteered to cook for Dad's family too thus helping to continue to ensure the home is somewhere where friends and family are always made to feel welcome. She ate meals with Dad and would sit and watch films with him in the evenings. This gentle sense of companionship really helped to ease Dad's transition into accepting care and support. We really could not recommend her more highly.”
Annie, Daughter of Client