Client Live-in Care Reviews
We understand the vast range of emotions that you may be feeling as you arrange care for someone you care so much about. One of our principal aims is to make the whole process easier for you.
We are here to listen to your individual story, to provide advice and help tailor a solution that will provide complete peace of mind to you as well as the person needing care.
We've been doing this for many years now and like to think we know what we're doing - but don't just take our word for it, as well as finding testimonials from our happy clients on each page of the site you can also read on to find out what our recent clients think...
Mrs. Jean Stewart, Client
"It is with great sadness I had to say goodbye to Jayne. She was an absolute gem who was so kind and caring. Our medication is not easy and yet Jayne was always ready with pain killers/ new patches and if there was a problem she rang my daughter who was able to help. She did my shopping always bringing things I asked for even though sometimes they seemed to be unavailable. My furniture has been polishes really well – she took pride in doing jobs to perfection, I envy the people she will go to and only wish I could have kept her here forever. "
Rob Greenfield, Son of Client
"Susy cared for my mother who is bed bound for a week. She is very friendly, competent and attentive and adapted very quickly. She was clearly a caring and intelligent person and had excellent empathy with my mum, understood her needs, and shared her sense of humour and love of music. I have confidence in Susy to deal with any situation and we would be very pleased to have her look after my mum any time."
Mrs L. Musselwhite, Clients Wife
“I just have to say that the lovely man we had recently, Frances, was absolutely great, such a kind nice man, he is so missed by Steve and I and if ever we need another carer and if he’s available could he be considered for us again."
C. Said, Clients Niece
"Agnes was very caring and looked after my aunt very well, always on hand with cups of tea which my aunt loves. We would be happy to have Agnes return."
Carol Conway, Daughter of Client
“Jamilla came to us in the middle of a recent crisis emergency when I was rushed to hospital, leaving my Mum, who has broken her back in three places and is currently bed bound and our two cats, baby hamster and
huge tank of freshwater fish, alone and unattended.
Jamilla was able to hit the ground running and was able to pick up from
where I had left off. She was an instant hit with my Mother and she learned to care for our pets individually and even appeared to enjoy learning about each animal. I was able to rest assured that they were all well looked after and she set about her work quietly and with a sense of humour, which was much appreciated. She was also able to double up with our usual agency to assist them when they called and she worked well with them. She really has helped us greatly with our emergency crisis and has stayed on extra to help look after me on my return from hospital until I am able to take things back from her.
Thank you for your help Jamilla!!”
"We were very pleased with Access Care who were able to find us care for my aunt at very short notice (less than a week). All communication with the agency was very friendly and clear and the financial side easy. The carer they supplied was extremely friendly and my aunt was very satisfied with her."
"We have been really happy with Grace. She was very knowledgeable about how to support dementia suffers and nothing was too much trouble for her."
"I have never seen mum so happy and content and she has really hit it off with Jan. The change in her is unreal and that all of our dreams have come true in this last week. Jan has really bonded with mum and she is now asking for help and watching TV again which she hasn’t done for a long time."
"Regina is as excellent as ever. Mum is always reassured by people keeping her on track with her daily arrangements which Regina does with great aplomb! She has had a couple of episodes of being a little confused but again Regina is coping with this new problem in her own wonderful and sympathetic fashion."
`Mr & Mrs. Brotherton
"Access Care has been uniformly excellent, they take the trouble to match the carers' experience and ability to their client's requirements. The carers are always cheerful and help to create a happy atmosphere in our home."
“I am so very grateful for your help and your lovely voice at the end of the phone worked wonders. You have been so helpful.”
“Thank you so much for all your assistance in placing Edita to care for Mum whilst I was away. It was so reassuring to know she was in such capable hands and able to stay at home. Also, for a such a cheerful and efficient approach whenever I phoned the office.”
“I have been nothing but extremely pleased with your agency since you have taken over caring for Mum.”
“I would just like to say how wonderful Amy was with Mum through her last few weeks. I really don't know how she coped with the long hours and tangling with the Doctor's surgery she is a very strong willed and lovely natured lady.”
Mrs. J May
"Vitalijus is just a dream! He is really good with Daddy; he is just wonderful! All Vitalijus wants to do is please and he is such a gentleman too and nothing is too much trouble."
Mrs. S Gilmore
“Florence has been wonderful caring for my mother, she is kind, thoughtful and very professional."
“Access Care came to our rescue within 24 hours of contact. A professional and fulsome initial meeting was held and within another 24 hours, a full-time carer was identified and in place. Since then we have had two carers, both extremely efficient and most friendly. We are delighted and relieved that our relation is in such good hands, medically, socially and in everyday living. I would have no hesitation in recommending Access Care to other families in need of 24-hour care for any loved one."
Miss P. Cole
“Working with the team from Access Care has been a joy from the outset. My 83 year old mother has advanced dementia. From my first panic stricken contact when I needed immediate 24 hour care in rural Wales, to the ease with which holiday cover has been found, the team have always provided a kind, professional ‘can do’ service. My mother is now able to stay safely in her own home and receive the help she needs; from being reminded where she is and what day it is - to mealtimes, medication, personal care and on occasion a sing along to
Songs of Praise.”