Privacy Policy
Privacy Notice – Clients & Customers
Access Care Management Ltd is committed to protecting your privacy and handling your personal data with care, discretion and integrity.
To provide our services, we collect and process certain personal and sensitive information. This notice explains how and why we collect, use and protect your information.
Who we are
Access Care Management Ltd
The Old Police House
High Street
Stockbridge
Hampshire
SO20 6HE
Telephone: 01264 319 399
Email: enquiries@access-care.co.uk
We act as a data controller, and in certain circumstances, a data processor.
Definitions
- Client – the person receiving care
- Customer – the person responsible for arranging and/or paying for care
- Carer – a self-employed professional introduced by us
Please note that a Client and Customer may be the same person.
How we use your personal data
We process personal data only where necessary and for legitimate purposes, including:
- arranging and supporting live-in care
- communicating with you
- fulfilling contractual obligations
- maintaining records
- improving our services
We may also contact you for marketing purposes where you have given consent or where we have a legitimate interest to do so.
What personal data we collect
Website use
If you visit our website, we may collect limited technical information automatically, including:
- IP address
- browser type
- pages visited
- date and time of access
Enquiries
When you contact us, we may collect:
- name
- telephone number
- email address
Clients
We may collect:
- contact details
- date of birth
- medical and care information
- lifestyle preferences
- personal history
- emergency contacts
- information relating to care needs and assessments
Customers
We may collect:
- contact details
- address
- financial and billing information
- power of attorney documentation
Special category data
In order to provide appropriate and carefully matched care, we may process sensitive information, including:
- health information
- ethnicity
- religious or cultural preferences
We process this data only where necessary to provide care services and in accordance with Article 9(2)(h) of UK GDPR.
How we use this information
We use personal and sensitive data to:
- match clients with suitable carers
- support the provision of care
- communicate relevant information to carers
- maintain records for legal and operational purposes
Sharing your information
We may share your data with:
- self-employed carers engaged by you
- IT and system providers
- professional advisers (such as accountants or solicitors)
- regulatory or healthcare bodies where required
We only share information where necessary and ensure appropriate safeguards are in place.
International transfers
Where data is transferred outside the UK or EU, we ensure appropriate safeguards are applied in accordance with data protection law.
Data security and retention
We take appropriate measures to protect your personal data from unauthorised access, loss or misuse.
We retain data only for as long as necessary to fulfil the purposes outlined above or as required by law.
Your rights
You have the right to:
- access your personal data
- request correction of inaccurate information
- request erasure in certain circumstances
- object to processing
- restrict processing
- request transfer of your data
- withdraw consent where applicable
How to exercise your rights
To exercise your rights, please contact us using the details above.
We may ask you to verify your identity before responding. We aim to respond within one calendar month.
Complaints
If you have concerns about how your data is handled, please contact us in the first instance.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: https://ico.org.uk
Updates
This Privacy Notice may be updated from time to time.
Last updated: March 2026