How To Arrange Live In Care
Our friendly office ladies ensure the process of arranging live-in care is straight-forward and effortless. We listen, respond and communicate efficiently to ensure we provide a service that will suit you.
A carer can be arranged in 5 Easy Steps which we have noted below for you.
Call us on 0800 980 3958 to arrange Live In Care for your relative or loved one today!
Our Service To You
For care to be person-centred we must indeed meet in person and we really enjoy doing so. Just as we spend time getting to know our carers, we also want to get to know the person they will care for and their families too. We will meet you at home to listen to you and your loved one’s story, take the time to understand their wishes and needs and explain our services to you.
We will explain how we operate and in a casual, friendly and unobtrusive manner gather the necessary information required so that we may draft a bespoke care plan. The plan is designed to best suit your relative’s needs, looking at the practical aspects of a person providing the required support, noting the home and any mobility aids or perceived barriers or risks.
Part of our meeting with you is designed so that we may understand the ‘type’ of person that would best suit. Whether that preference be a need for a certain level of training, experience and qualification, or a more personal requirement, such as language, hobby or interest. Once we have the full picture we will be able to head back to the office and start our unique matching process.
Our devoted team works hard using their heads and hearts, underpinned by good old-fashioned common sense. We discuss how we think we can truly help your relative, and you too. We want to present a solution for your whole family so you can all have true peace of mind. We will present you with a choice of expertly trained and carefully vetted carers that we feel are a perfect match and you make the final decision. The choice is always yours.
Care can start as soon as you all wish and we often manage to place carers within 24 hours if situations necessitate. We try our very best to personally introduce the first carer you engage through Access Care so we can be sure everything goes smoothly on the first day and we believe it’s nice to have a familiar face on hand for reassurance.
One of our unique selling points is that our service offers the opportunity for high levels of continuity; we especially look for carers that are willing to stay with their clients for a good number of weeks at a time and then return too.
Experience has taught us, and indeed our clients tell us, that continuity of care is of paramount importance to them.
Our clients who have ‘long-term’ care are settled with just 2 or 3 regular carers (each whom you have chosen) who rotate with each other through the year. We are delighted to say that some have had the same small team for over a decade! We are extremely proud of this fact and always strive to achieve this goal.
The office is constantly working hard to ensure we have available and suitable carers for you to choose from and promise never to leave your loved one without a carer at any time. As care continues you will be offered a dedicated member of our team to be your main point of contact. They will contact you as often as you wish and regularly speak to your relative and their carer too. They are on the end of the phone to troubleshoot if necessary, advise and become another trusted point of contact and companion to you and your loved one.
They would like to come and see you a couple of times a year too (and more if you’ll have them) to see how everything is going and to check that the standard of our service is meeting your expectations.
Things to consider when arranging live-in care
There are a few practicalities to consider prior to arranging live-in care as follows:
Preparing the home
Our carers are mindful that they are coming to support your relative in their home and know that everywhere they stay is different. Having a carer live in your home is much like preparing for a guest to stay.
A carer will need their own bedroom with sets of bed linen & towels, suitable storage for their clothes and belongings and access to a bathroom. If their bedroom has a television then that’s a bonus, but not essential. Wi-Fi too is preferred but again not essential.
Our carers do not expect to be reimbursed for their travel.
Our carers are encouraged to make meal times a sociable occasion and therefore eat with their clients, unless expressly asked not to (which in the case of couples is sometimes completely understandable). As we encourage cooking and eating together where possible our clients cover the cost of their carer’s food, so for example, shepherd’s pie for one becomes shepherd’s pie for two! If a carer has any special dietary requirements a client is not expected to pay for this and we will help to agree arrangements for both parties if necessary.
There are a few ways that people typically manage a housekeeping fund for their carer. One of the better ways is for the family to set-up a bank account and have a debit card for the carers. This way, the family can transfer monies online to cover what’s required and keep an eye on spending. The carer simply passes the card and pin to the next carer and so on. Other clients/families are happy to have a petty cash tin in the home that they top up when they visit in exchange for the receipts for purchases made.
Carer Rest Breaks
Live-in Carers need to have suitable breaks to complement their duties and ensure that they can care and support to the best of their ability. Each client is different and therefore each break pattern is too. We will help you establish a pattern that works for both client and carer. If your loved one can’t be left alone carers tend to be flexible and many will be happy replacing their daily breaks with a longer break once or twice a week when the family are visiting. Either way we will do our best to fit in around your routine.
If your relative is finding moving around their home tricky then it is advisable to consult an Occupational Therapist who will visit them at home and make some recommendations. This way you can ensure that they and their carer will have the equipment they need to make the most of their home safely. We can put you in touch with a firm of private OT’s that provide this service if you wish.
Power of Attorney
Now may be the time to consider the appointment of a lasting power of attorney (LPA). This is a legal document that lets a person (the ‘donor’, in this case our client) appoint one or more people (known as ‘attorneys’) to help you make decisions or to make decisions on their behalf. This gives them more control over what happens to them if, for example, they have an accident or an illness and can’t make decisions at the time they need to be made (they ‘lack mental capacity’). We are more than happy to refer you to people that can help and advise you on this.
It is worth notifying the home insurers that a carer will be temporarily residing in the home and also the motor insurance company if a carer is required to drive.