A Day In The Life Of: Client Relationship Consultant

Hello! I’m Lou, and I’m a dedicated Client Relationship Consultant for Access Care. My main role is to look after my lovely clients, finding them the perfect home carer and live-in companion and assuring them of peace of mind knowing they will always have a live-in carer with them. I keep in regular contact with my clients and love to have a good chat with them all seeing how they get on and if we can do anything to help them.

My typical week involves a lot of talking on the phone. I make calls to ensure the safe arrival of any new live-in carers to my clients and speak to them all as much as they'd like to help advise, signpost to information they are after and offer a friendly ear just to listen to what they have to say. I also keep up communication with my client's family, building up strong relationships with them as my client's next of kin. I regularly work with other departments of the Access Care Live-in Care team to share my thoughts on potential home carer matches for my lovely clients.

I will soon be heading out of the office to complete new client meetings and to visit my existing clients making sure that we know exactly the type of live-in Carer they are looking for - I can't wait to meet them all in person!

I wanted to join the Access Care team after seeing the job post online. My Grandmother was diagnosed with Alzheimer’s a few years ago and my family and I had been struggling to provide the care that she needed. This gives me an understanding of some of the emotions that come along with deciding a loved one may need a live-in carer, especially those looking  for live-in care for people with dementia as it can be a hard conversation to have with a family member. It’s a big decision and I would love to know that I have helped make the process easier for families and clients who reach out to us.

I feel very lucky to work in in the Access Care office. I am really looking forward to getting out and about and meeting the client side of the Access Care family!

If you would like to arrange live-in care with Access Care please call us and we will take you through the process of arranging a carer 0330 401 0023 or email hello@access-care.co.uk