Hello I am Pamela and I am the New Business Manager at Access Care!
I am likely to be the first person you speak with when you call our office to arrange live-in care for your parents or loved one. I speak with families, Social Services and other organisations who are looking to find out more about live-in care and set up a care package for a relative, friend or client - I'm here to give you all the information you need, listen to your needs, and make sure you receive a care package which is tailored to your and your family's needs!
During our first conversation I help you understand what live-in care is and what the benefit is of having a wonderful live-in carer take care of your loved one in their own home. Most of the time people don’t fully know all the benefits live-in care can offer, and how it can help a person remain independent and be able to remain in their own home for as long as possible with familiar surroundings.
I also come out and meet with prospective clients in the comfort of their own home when they are considering care, for a cuppa and a chat - no obligation to book care at this stage! I do this so other family members can be involved in the meeting to ask questions they may have - everybody is then involved in the process and making a decision.
People have many different reasons for looking into live-in care when they contact us, here are some of the most common reasons you may wish to arrange live-in care:
- care is sometimes needed urgently to help get a discharge from hospital
- short term/respite care if the family are going on holiday and need the reassurance that a carer is looking after their relative
- more permanent care on an ongoing basis
I am here to help you decide which type of care package your loved one will benefit from most, and make the process as smooth and stress free as possible for you. Often the person enquiring about live-in care is new to the service and it can be quite daunting - so my role is to guide you through, ensure you know everything you need to know to be able to make a decision, and help you move forward.
Once you have decided you would to arrange a live-in carer with Access Care, I register you with our live-in care agency, and one of my colleagues from the Client Relations team will be alerted to come out and meet with the person needing care to arrange a bespoke care plan for them. I send you relevant information/brochures and paperwork needed in preparation for our visit with an idea of care costs so you have everything you need ready to ask any questions you may have during our visit. I work closely with all departments within the team throughout the set up process. I meet with our Client Relations team when finalising the visit to ensure they have a good overview of the care needed in preparation for the meeting - ensuring a smooth process and knowing everyone has the right information they need.
I also spend time talking with our Bookings team to arrange suitable carer matches to present to families, especially when care is needed urgently. I then liaise with our finance team to ensure that they have all the finance information and completed terms of business when setting up the new care package. Once everything is finalised, I then hand over to the Client Relations team to continue looking after you throughout your time with us - you will have a dedicated Client Relations consultant who will be working with you from start to finish.
I find it very rewarding helping families to set up live-in care and working with the rest of the team to find the perfect carer - making a difference drives me forward! I love chatting to you over the phone and listening to your story, I understand how hard it can be to arrange care in certain situations, and I take pride in guiding you through the process making it as easy as possible.
If you would like to arrange live-in care with Access Care please contact me, and I will take you through the process of arranging a carer - I hope to chat to you soon!
You can reach me on 01264 326 505 or email email@example.com