We not only care about our clients but truly care about our care workers too and they are considered very much as part of our community. Many of them have been with us for over a decade and that makes us very proud. Our carers are as unique as our clients; with their own personality traits and beliefs, yet united by a common purpose – to improve the quality of life for their clients.
Our care workers are not only truly wonderful people, but they are unique in that to qualify to be introduced to Access Care clients they are required to re-register with the agency every two years. To do this they must evidence further training and recruitment checks. This way we are able to ensure our clients are able to select from a pool of stringently vetted and recently trained care workers.
We are fastidious about our recruitment process and no care worker is registered unless they meet every one of our specific criteria. We check identification, take and verify references, obtain criminal record checks (both UK and abroad if applicable). We explore employment histories, verify given qualifications and assess training levels. We do all this prior to interviewing face-to-face where we assess language skills & comprehension and spend time getting to know each of our care workers allowing their personality to shine. We want to know who they really are - we talk to them about their hobbies & interests, their family, education, background, likes & dislikes, cooking & housekeeping skills and basically what makes them tick.
Once we feel we know them, we are in a position to develop their ‘Care Worker Profile’ which we send to our clients so they may select the care worker they wish to be introduced to. We need to know them well to make a perfect match, which incidentally we do with our heads and hearts – not a computer.
Each and every care worker who wishes to register with us is required to spend a full day with us at our Head Office. Personally run by the Company Director and the Live-in Care Manager this is our chance to impart and reinforce our values, beliefs and principles to our care workers. We spend time explaining how Access Care operates, about what being a part of the Access Care community means, we speak about housekeeping, cooking & table setting, communication & record keeping, and living life to the full whilst finding ways to deliver their care with the finishing touches to really make their service shine.
We are proud of the training levels of our care workers, the vast majority of which train with Access Care Training, our sister company that organises unique courses specifically designed for live-in care workers. For people looking to make a start in the industry we offer a Complete Care course which covers: Understanding The Role Of The Care Worker, Person Centered Care & Infection Control, Health & Safety, Food Hygiene & Nutrition, Moving & Handling, Medication Awareness, Safeguarding People from Abuse, First Aid with CPR & Do Not Resuscitate Orders, Understanding Alzheimer’s & Dementia, Mental Capacity & POA and End of Life Care.
Every two years the vast majority of our care workers book our Booster Care Course which we believe is testament to how much of a team we really are. They return bi-annually to attend our Booster Care Course which refreshes knowledge in some of the topics listed above plus any combination of training in Advanced Personal Care, Diabetes, Brain Injury Care Techniques and Neurological Conditions Awareness.