In order for care to be person-centred we must indeed meet in person. Just as we spend time getting to know our carers we also want to get to know the person they will care for and their families too. Our aim is to listen to you, understand your hopes, wishes and needs, manage your expectations honestly and address any reservations you may have, helping you make an informed decision about what is the best care option for your loved one.
We will explain how we operate and in a casual, friendly and unobtrusive manner gather the necessary information required so that we may draft a bespoke care plan. The plan is designed to best suit the individual’s needs, looking at the practical aspects of a person providing the required support, noting the home and any mobility aids or perceived barriers or risks. We will show you examples of our carers profiles and of course guide you on costs.
Part of our meeting with you is designed so that we may understand the ‘type’ of person that would best suit the needs and personality of our client. Whether that preference be a need for a certain level of training, experience and qualification or a more personal requirement, such as language, hobby or interest, once we establish the criteria we are aiming for, we will be able to source available care workers and send you through a selection of ‘care worker profiles’ for you to peruse.
Care can start as soon as you all wish and we often manage to place carers within 24 hours if situations necessitate. We try our very best to introduce the first carer you accept through Access Care in person and we would like to come and see you a couple of times a year (and more if you’ll have us) to see how everything is going and to check that the standard of our service is meeting your expectations.